Keyholder - Sales Associate / Installer (Automotive Outdoor Accessories)

This job contributes to the success of Rack Attack by ensuring that company policies
and procedures are being followed and Rack Attack customer service standards are
met. You will be responsible for the following duties:

Main Duties

• Ability to open/close/cashout location.
• Items receipts for all brands and hitches except Thule/Yakima.
• Hitch ordering
• Workshop supplies ordering and inventory, drill bits, plusnuts, silicone and

consumables.

• Shopatron bidding
• Check throughout the day that all store emails, issues and mailorder

customers are being helped in a timely manner.

• Post craigslist adverts for all open box, MOR and not sold 365 products.

Maintain and renew adverts regularly.

Expectations of a Keyholder

• You set an example for the other staff in your work ethic, habits, and

appearance;

• Staff morale is strong and positive, with a focus on team-work;
• You will excel from an administrative standpoint, and make daily use of an

electronic task list;

• You will respond to requests from Head Office the same day, and complete all

assigned tasks or projects on-time

• All staff are clearly viewed by customers as the most knowledgeable and

trustworthy in the market;

• Customer service will be such that Rack Attack is clearly recognized by

consumers in the market as ‘the best’;

• Provide complete customer service, putting customer needs ahead of your

own;

• Sales and installation of the products and services we sell;
• Set a good example for other staff in manner, dress, work ethic and

professionalism;

• Assist in the training of new staff (if requested);
• Maintain store product displays and other merchandising activities;
• Maintain store cleanliness;
• Read “To do” lists daily and complete any tasks assigned to you in a prompt

and effective manner;

• Keep appropriately busy at all times;
• Maintain accurate store records: invoices, sales receipts, purchase orders,

receiving products into inventory, appointment bookings, special requests,
hold tags, phone messages, inventory transfers and cash out etc;

• Be professional on the phone with customers, vendors and other staff

members.

Hours of Work

Our stores are open seven days per week, and you may be scheduled to work any
day of the week, including weekends, we understand you must alternate these
weekends to allow for family commitments. Store hours of operation vary, but the
normal hours are from 9:30 AM to 6:00 PM. During the summer months and
December you are expected to arrive, and be ready for work at least 15 minutes
prior to your store opening. You should expect to work 40 – 55 hours per week,
depending on the season.

Travel Requirements

As part of this position you may be required to travel to other Rack Attack
stores (we have three locations in Portland), trade shows, training sessions, and be away from home.