The Fitness Industry Jobs Marketplace

Customer Service Representative


Posted by Nite Ize, Inc on 05/14/2019

Job Basics

Industry Sector: Bike, Fishing, Lifestyle, Outdoor

Job Categories: Customer Service

State: CO

City: Boulder

Country: United States

Required Experience:

Job Type: Full Time


Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

The Customer Service Representative will be responsible for handling incoming calls and assisting customers with product related questions and issues via telephone and e-mail. In addition, other primary responsibilities will include Customer Care on our e-commerce website with order issues, returns, and product questions, processing product warranty inquiries and claims, and providing administrative support of the sales team. No sales are required in this position.

Shift Availability: 8:00 am - 5:00 pm Monday through Friday

Pay range:  $14-15/hour 


• Computer skills on Microsoft applications to include: Microsoft Outlook, Word and Excel are required. Additional computer skills are a plus.

• Highly motivated and detail orientated

• Professional written and verbal communication skills are required

• Organizational skills to effectively handle a high volume of incoming requests

• Thrive in a fast-paced, dynamic work environment

• Able to be on time and establish a strong attendance record, with reliable transportation

• Excellent writing and grammar skills are essential

• Ability to multitask and communicate effectively

• Support innovation and help investigate and identify new ways to achieve company goals

• High School Diploma or GED

• Experience in a Call Center/CSR environment handling customer concerns and issues is a plus

About Nite Ize, Inc

Nite Ize designs and manufactures inventor-driven products that organize your life, protect your gear, light your way, and creatively solve your everyday problems. Based in Boulder, Colorado, Nite Ize started in 1989 with one innovative product and has since grown to over 200 employees and 500+ products sold worldwide. We attribute our growth and success to the creative and collaborative culture that we value, whether we’re developing the next blockbuster product or delivering unparalleled customer service.