The Fitness Industry Jobs Marketplace


Sage/RIO/Redington Customer Service Rep (Repairs)

 

Posted by Far Bank Enterprises on 05/17/2019


Job Basics

Industry Sector: Fishing, Outdoor

Job Categories: Customer Service

State: WA

City: Bainbridge Island, WA

Country: United States

Required Experience: 0 - 1 year


Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements


Our Search - Repair Customer Service Representative

Far Bank Enterprise is seeking a quick on their feet, energetic individual with a wildly pleasant demeanor to join our Repair Center customer service team. This is a unique customer service position as it is multi-disciplinary. In this role you are very engaged not only with customers but hands on with the manufacturing team.

This is not a stagnant role as situation and actions needed are constantly changing.
To assure that customers are receiving exemplary service experiences, you work in partnership with your team to resolve issues, complaints and direct appropriately requests for additional fly-fishing products.

About Far Bank Enterprises

Far Bank Enterprises is an integrated manufacturer and distributor of fly fishing products, including fly fishing rods, reels, waders, lines, leaders, tippet, and performance outdoor apparel. Far Bank subsidiaries operate under the brand names Sage, Redington, RIO Products and Fly Water Travel. Our core purpose is to inspire, enhance, and preserve the outdoor experience through exceptional products, extraordinary customer service, and integrity, pride, and passion for our work, business, and industry.

Position Summary

We strive to be known for our outstanding deliverance of products and customer service. Whether by phone, email or in person you will provide outstanding, courteous and professional customer support and follow through to enhance the customer’s repair/warranty experience. Support your team by also cross training in other areas.

As a representative of the Sage and Redington brands, you will help be the friendly voice on the phone or email, ready to guide and problem solve with our customers to assure them we are there to get them back on the water as quickly as possible!

JOB REQUIREMENTS   

=         High School diploma or equivalency required, Associates preferred

=         Customer Service experience required, phone experience desirable, retail experience a plus.

=         Ability to multi-task in a fast paced and high stress environment to meet daily deadlines is mandatory

=         Demonstrated ability to creatively resolve customer issues with “out of the box” thinking.

=         Multiline Phone and computer skills including MS Office applications

=         Strong data entry stills required

=         Experience as a Fly Angler keeps it interesting (!) but not required

COMPENSATION

=         Competitive hourly rate plus full benefits package which includes Medical, Dental, Vision, Life, 401(k) and Vacation/Sick accrual

HOW TO APPLY? 

=         Complete the on-line application and upload your resume and cover letter at our on-line job board found at www.farbank.applicantpro.com


About Far Bank Enterprises

Far Bank Enterprises is an integrated manufacturer and distributor of fly fishing products and services, including fly fishing rods, reels, waders, lines, leaders, tippet, performance outdoor apparel, and travel to the world’s finest fly fishing experiences. Far Bank subsidiaries operate under the brand names Sage, Redington, RIO Products, and Fly Water Travel.; Our core purpose is to inspire the fly anger through outstanding products and extraordinary experiences for the fly fishing community.