Sage/RIO/Redington Customer Service Rep (Repairs)

Posted by Far Bank Enterprises on 05/17/2019

Job Basics

Industry Sector: Fishing, Outdoor

Job Categories: Customer Service

Company Type: Apparel/SoftGoods, HardGoods/Equipment

State: WA

City: Bainbridge Island, WA

Country: United States

Required Experience: 0 - 1 year

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Our Search - Repair Customer Service Representative

Far Bank Enterprise is seeking a quick on their feet, energetic individual with a wildly pleasant demeanor to join our Repair Center customer service team. This is a unique customer service position as it is multi-disciplinary. In this role you are very engaged not only with customers but hands on with the manufacturing team.

This is not a stagnant role as situation and actions needed are constantly changing.
To assure that customers are receiving exemplary service experiences, you work in partnership with your team to resolve issues, complaints and direct appropriately requests for additional fly-fishing products.

About Far Bank Enterprises

Far Bank Enterprises is an integrated manufacturer and distributor of fly fishing products, including fly fishing rods, reels, waders, lines, leaders, tippet, and performance outdoor apparel. Far Bank subsidiaries operate under the brand names Sage, Redington, RIO Products and Fly Water Travel. Our core purpose is to inspire, enhance, and preserve the outdoor experience through exceptional products, extraordinary customer service, and integrity, pride, and passion for our work, business, and industry.

Position Summary

We strive to be known for our outstanding deliverance of products and customer service. Whether by phone, email or in person you will provide outstanding, courteous and professional customer support and follow through to enhance the customer’s repair/warranty experience. Support your team by also cross training in other areas.

As a representative of the Sage and Redington brands, you will help be the friendly voice on the phone or email, ready to guide and problem solve with our customers to assure them we are there to get them back on the water as quickly as possible!

JOB REQUIREMENTS   

=         High School diploma or equivalency required, Associates preferred

=         Customer Service experience required, phone experience desirable, retail experience a plus.

=         Ability to multi-task in a fast paced and high stress environment to meet daily deadlines is mandatory

=         Demonstrated ability to creatively resolve customer issues with “out of the box” thinking.

=         Multiline Phone and computer skills including MS Office applications

=         Strong data entry stills required

=         Experience as a Fly Angler keeps it interesting (!) but not required

COMPENSATION

=         Competitive hourly rate plus full benefits package which includes Medical, Dental, Vision, Life, 401(k) and Vacation/Sick accrual

HOW TO APPLY? 

=         Complete the on-line application and upload your resume and cover letter at our on-line job board found at www.farbank.applicantpro.com

About Far Bank Enterprises

Far Bank is the world’s authority in fly fishing, comprised of the greatest brands in the industry – Sage, Redington, RIO Products, and Fly Water Travel. Founded in 1980, Sage’s core mission is “perfecting performance” through our Made in the USA fly rods and high-end fly reels. Redington, acquired by Sage in 2003, is the go-to provider of accessible fly-fishing rods, reels, waders, wading boots, and apparel for the value conscious angler. RIO Products joined the family in 2005 and is recognized as the world's leading producer of the highest performance fly lines, leader, tippet, and flies for the specialty fly fishing market. In 2018, Fly Water Travel (FWT) joined the Far Bank family, complementing our industry-leading products with world-class on-the-water experiences. At Far Bank, our core purpose is to inspire the fly angler through outstanding products and extraordinary experiences. Far Bank Enterprises is a wholly owned subsidiary of the Joshua Green Corporation.

 We’re a “work hard/play hard” culture that encourages intra- and inter-department collaboration and camaraderie—whether it’s in the office or on the water. Beyond our internal teamwork, we’re an intimate part of the fly fishing and greater outdoor community, providing our employees unique opportunities to enjoy outdoor gear and experiences.