Customer Service Rep/Office Manager
Posted by Six Moon Designs on 06/04/2019
Job Basics
Industry Sector: Outdoor
Job Categories: Admin/Clerical, Customer Service, Editorial-Video-Photo, Merchandising, Retail - Sales, Social Media - Digital Marketing
Company Type: Accessories, HardGoods/Equipment, Recreation, TravelandTourism
State: OR
City: Beaverton
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
40/hour full-time employee
Compensation based on experience
Main responsibilities:
= Customer Service
o Answer phones
o Respond to customer emails
o Return calls to voicemails
o Handle warranty claims
o Handle returns, exchanges, and other issues from customers
o Customer support for tent set up and backpack fitting
= Office Responsibilities
o Maintain our storefront at the office
o Responsible for all walk-in sales at our storefront
o Maintain/update our webpage.
o Arrange and coordinate all repairs of returned items
= General Responsibilities
o Available to travel 2-4 times per year to weekend festivals where SMD has a booth to expand brand awareness to customers or to trade shows when needed
o Ability to lift to 50lbs
o Light cleaning of common areas of office
= Benefits:
o Paid holidays
o Employer match IRA
= Qualifications:
o High School degree or equivalent
o Familiarity with MS Office Suite, Excel, Word, PowerPoint
o Familiar with QuickBooks
o Fast Learner, who is coachable
o Self-starter, who can work on their own yet integrate as part of the team as needed
o Ability and willingness to identify a problem and suggest solutions to correct issues as we move forward.
o Must be able to communicate effectively in multiple areas such as phone, in person and email.
o Ability to work full-time Monday-Friday 8:00 am-5:00 pm at our Beaverton facility.
= Bonus Qualifications:
o Sewing Skills
o Knowledge of Shopify.com
o Working Knowledge of Ultralight Gear
o Graphic Design Experience
o Video Work experience
