Customer Support Specialist

Posted by Guidefitter on 10/13/2019

Job Basics

Industry Sector: Hunting/Shooting

Job Categories: Customer Service

Company Type: Association

State: MT

City: Bozeman

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Guidefitter 

 

Customer Support Specialist

TLDR: 

• Fastest growing company in the outdoor sports industry, HQ'd in Austin, TX, with offices in Boise, Bozeman and Europe. Growing revenue at 300%+ YoY and influencer audience 420%+ YoY.
• 150+ leading outdoor brand partners across diverse gear categories (e.g. Leica, Zeiss, Weatherby, Federal, Hornady, SOG, Nemo, First Lite)
• Dive in with our passionate customer support team to handle a wide variety of customer questions, concerns and challenges like a pro
• Help daily contribute to Guidefitter’s overall success by delighting customers with service that surprises them with how good and personal it is
• A passion for the outdoors - a strong plus
• We work smart. We have fun. We care a lot.

Guidefitter is the online network for guided hunting & fishing adventures. It is the destination for consumers seeking and sharing guided adventures of a lifetime, the solution for guides & outfitters to save money and run a better business, and the enterprise influencer marketing and sales platform for outdoor gear manufacturers. Guidefitter members and the information they share through web and mobile apps represent the pulse of the guided hunting and fishing industry. 

We're an international company, headquartered in Austin, Texas with offices in Europe, Boise, Idaho and Bozeman, Montana. We are growing rapidly (300%+ YoY). Our network of outfitters and verified guide & outfitting professionals, as well as our network of brand partners, continues to grow and represents a “whos-who” of the outfitting and outdoor industry. 

As a Customer Support Specialist, you:

• Efficiently handle customer contact through all avenues and can provide expert-level product knowledge to a variety of customers, regardless of experience levels, and sell them into the rig?ht product based on their personal needs.
• Effectively balance a variable workload, shifting when necessary to meet the demands of the department and company.
• Maintain a high level of professionalism while on the phone, communicating via email or other various messaging platforms.
• Diligently use and understand all of Guidefitter’s contact center and ticketing management systems as well as individual channel ordering sites and associated features.
• Look for opportunities to improve overall customer experience by identifying and contributing to process improvements.

Skills and experience preferred for this role:

• Strong customer service experience, preferably in the outdoor industry via retail or in house sales?/service.
• Solid communication skills, both written and verbal.
• Ability to problem-solve and actively listen with a focus on win-win solutions, even in sticky situations. You can turn people into fans while solving complicated support issues.
• Capacity to task switch quickly and efficiently, balancing a large inbound phone?/?email workload.
• Ability to quickly learn and understand large product lines, technologies and expertly explain the benefits.
• Outdoor industry experience and a passion for hunting, fishing and the outdoors is a plus, but not required.

Culture:

We work smart. We have fun. We care a lot.

Location:

Bozeman, MT

If you think you got what it takes, contact us at jobs@guidefitter.com

About Guidefitter

Guidefitter is the online community for guided hunting and fishing adventures, enabling sportspersons, guides, outfitters, and the organizations that serve them to collaborate and better promote thier shared passion for the sport. 

We are the destination for consumers seeking and sharing guided adventures of a lifetime, the platform for outfitters to save money and run a better business, and the influencer marketing and sales channel for outdoor gear manufactures. 

Guidefitter members and the information they share through our web and mobile app, represent the pulse of the guided hunting and fishing industry.