Community Engagement Coordinator
Posted by GoodTurn Cycles on 02/08/2020
Job Basics
Industry Sector: Action, Bike, Outdoor
Job Categories: Business Opportunities, Customer Service, Events, Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff, Marketing & Digital Marketing, Operations, Public Relations, Retail - Sales, Social Media - Digital Marketing
Company Type: Accessories, Apparel/SoftGoods, Events, Intern, Recreation, Retailer, Retail
State: CO
City: Denver / Littleton
Country: United States
Required Experience:
Job Type: Seasonal
Salary:
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Community Engagement Coordinator
The Community Engagement Coordinator is primarily responsible for creating & fostering relationships with our local community to promote and grow our rental and tourism business. This individual will spend ~30% downtown Denver drumming up new rental and tour business, ~20% providing eBike tours of downtown, and ~50% of their time at our main Littleton eBike shop.
Duties and Responsibilities:
Contribute in multiple roles including outreach, sales and repairs
Staff local events promoting rental & tours business
Maintain high level sales ability
Remain up-to-date on current product offerings
Foster growth of “community” in retail facility
Provide exemplary customer service including the handling of customer complaints if/when they arise
Promote open communication between sales, non-profit and service departments
Maintain a fun and positive environment for customers and employees
Provide an atmosphere with a high degree of cleanliness and organization throughout the store
Check work email and respond at the beginning and end of every shift
Work with / train interns as required
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Generate & maintain relationships with hotels, apartment complexes, retirement homes, etc. to promote rental & tour business
Provide detailed information about product & service offerings
Generate & distribute marketing materials as necessary
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Monitor and maintain quality control systems for rental and tour business
Engage and inform guests about landmarks and history of Denver
Ensure safety of guests as they tour in an urban environment
Perform basic mechanic “check - ins” on bikes at the end of each day
Coordinate with Mockery Brewery staff as necessary
Maintain an organized and professional work space
Photograph guests as appropriate for use on marketing outlets
Work Weekends
Education/Experience:
Experience in generating new business
Experience in marketing
Experience in tour guiding - PLUS
Cycling enthusiast - PLUS
Skills and Traits:
Enthusiasm, high energy level, confidence, resourcefulness
Entrepreneurial drive
Strong verbal communication skills
Strong leadership and team working skills
Strong record keeping skills
Ability to effectively present information and respond to questions from employees and upper management
Ability to work in a dynamic, multi-functional, multi-cultural environment
Physical Demands:
Able to sit or stand and walk throughout the scheduled work shift
Must be able to ride a bike
Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Able to lift and/or move up to 75 lbs
Typical Working Days / Hours:
Initially early Spring to late Summer, 40 hrs/wk (depending on results, work time frame could change)
About GoodTurn Cycles
GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.
GoodTurn Cycles is home to a job training program for young people with barriers to employment. Our paid internship program takes our interns through a bicycle mechanics, customer service and mentorship curriculum in which we develop transferrable basic employability skills. Although we have dedicated staff to perform the training, all employees have the opportunity to have a positive impact on our interns through mentor engagement and supplementary training.