Raft Operation Supervisor

Posted by U.S. National Whitewater Center on 08/11/2021

Job Basics

Industry Sector: Action, Lifestyle, Outdoor, WaterSports

Job Categories: Guide (raft,fish,bike hunt,horse etc.), Hospitality & Lodge Staff, Management, Operations

Company Type: Recreation

State: NC, SC

City: Charlotte

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

The Raft Operations Supervisor’s primary responsibility is oversight of guide scheduling and trip capacity management for the rafting operations of the Whitewater Center. As part of the leadership team, the Raft Supervisor will also assist in managing the day to day operations, training, recruiting, emergency response calls, winter programming and other special projects as needed.

Responsibilities:

• Maintain a logistical framework for both weekly scheduling and raft capacity planning
• Be the direct liaison for booking groups with the Outdoor School and Groups Sales
• Create and implement strategies for efficient scheduling communications with staff
• Play a key role in the daily management of rafting operations, including but not limited to – engaging guest needs, staffing needs, emergency response calls, training guides, guiding trips, and assessing equipment
• Work with the management team to create operational efficiencies to further the growth of the department
• Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise

Requirements:

• A degree in Operations Management, Recreation Management, or another related field
• Prior experience guiding and training guides in up to class IV whitewater
• Strong skills with Microsoft Excel
• Prior experience teaching, coaching, and developing curriculum in a non-formal setting
• Prior management experience required, ideally managing a whitewater outfitter
• Current FA and CPR certification

Physical Demands:

The Raft Operations Supervisor must complete an approved raft guide training. Must have the ability to lift 75+ pounds. Must have the ability to stand for long periods of time.

Preferred Qualifications:

• Safety-oriented, patient, organized, enthusiastic, and flexible
• Able to communicate clearly and effectively
• Wilderness Medicine certifications

Status:

Full-time,  Year-round

Benefits:

Facility Access

Staff Discount Program

Health, Dental, Vision

Flex Spending Account

401K

Paid Time Off

Overview of Department:

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Culture:

The Whitewater Center is dedicated to the promotion of the active, outdoor lifestyle. We are a team whose culture and work environment facilitates real engagement through real experiences. Since 2006, the Whitewater Center has engaged all levels of participants through its activity passes, instruction, and youth programming as well as its festivals, races, and other outdoor events. Opportunities can be found at the Whitewater Center for those interested in active summer jobs, a gateway into the outdoor lifestyle, or furthering your career in the outdoor industry.

Legal Disclosures:

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer who participates in the E-Verify program.

Application Link 

About U.S. National Whitewater Center

The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek.  The Center’s goal is to continue to increase the size of these protected lands and promote even greater access through land acquisition and natural resource management. Whether you visit to ride 50 miles of single-track trail or simply enjoy eating a meal by the whitewater course, we are certain that you will meet new people and connect with old friends in a shared experience outside.