Customer Experience Coordinator
Posted by Swiftwick on 04/19/2021
Job Basics
Industry Sector: Bike, Fitness, Lifestyle, Outdoor, Snow
Job Categories: Customer Service
Company Type: Apparel/SoftGoods
State: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
City: Nashville
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
Swiftwick
is a leading performance sock company founded in 2008. Swiftwick empowers
life’s adventures through thoughtful design, superior craftsmanship and a
continuous passion to help others do what moves them. All Swiftwick socks are
made in the USA and are crafted with Contoured Compression® Fit and Fiber
First™ Moisture Wicking. Every sock is backed by our “Best sock you will ever
wear” Guarantee.
RESPONSIBILITIES
INCLUDE:
=
Receive and respond to consumer inquiries including
our Swiftwick Guarantee, order status issues and shipment questions
=
Respond to direct messages on social media
platforms such as Facebook, Instagram, Twitter
=
Moderate reviews/questions on Ecommerce
platforms (Amazon reviews, etc)
=
Address customer inquiries and guide customers to solutions through live
chats
=
Develop/present customer service solutions
and/or suggest additional items, cross sell, up sell
=
Learn and retain a thorough working knowledge of
all existing and new products
=
Answer the phone in a courteous and professional
tone at all times to guide consumers
through pre and post purchase experience
=
Direct calls to other employees/departments as
appropriate
=
The above represents general responsibilities
for the position. Other duties, responsibilities and qualifications may be
assigned as defined by the Business Manager and Executive Management team
supporting company goals and initiatives
REQUIREMENTS:
=
1-3 years in customer service or related field
preferred
=
Strong computer, customer service and
troubleshooting skills
=
Ability to organize and follow-up on multiple
tasks/details with accuracy and timeliness
=
Experience with Gorgias helpful
=
Excellent communication skills, both written and
verbal
=
Energetic personality combined with an affinity
for detail
=
College degree preferred
