Activities Guide
Posted by U.S. National Whitewater Center on 08/23/2021
Job Basics
Industry Sector: Action, Bike, Fitness, Lifestyle, Outdoor, WaterSports
Job Categories: Customer Service, Guide (raft,fish,bike hunt,horse etc.)
Company Type: Recreation
State: NC, SC
City: Charlotte
Country: United States
Required Experience: 0 - 1 year
Job Type: Part Time
Salary:
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
Outdoor Activities Guide
Guides are the core delivery vehicle for experiences at the Whitewater Center. They serve to promote positive interactions and experiences in a variety of outdoor activities. Positions vary from seasonal to year-round with hours ranging based upon availability and interest. New guides are provided training and shadowing opportunities to build skills to operate competently and confidently.
Guiding specialties are divided into 5 categories. Guides can develop skills to work in multiple disciplines or focus in a single activity area. The specialties include Whitewater Rafting, Flatwater Paddling, Deep Water Solo, Mountain Biking, and Ziplines/Ropes Courses.
Responsibilities
- Serve as the resident expert of the facility and the products/services offered
- Interact with guests in a positive manner at all times
- Maintain a high level of professionalism while interacting with the public and staff
- Provide guests with instruction on equipment and any necessary briefings
- Answer questions and troubleshoot guest needs
- Effectively communicate and enforce regulations and policies
- Respond appropriately to all emergencies
- Perform safety inspections on activities and equipment daily
- Identify safety issues and communicate to management
- Engage the chain-of-command as appropriate for assistance
Requirements
- Minimum age requirement is 17 for most specialties
- Excellent verbal communication skills
- Ability to use sound judgement with safety as a top priority
- Ability to take direction and work without immediate supervision
- Disposition toward continued learning and improvement
- First Aid, CPR & AED or Lifeguarding Certification may be required
- Participation in training and skills development as scheduled
Physical Requirements
- Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job
- Ability to work outdoors for sustained periods of time in all weather conditions
- Ability to work in a fast-paced, collaborative, team environment
- Ability to lift and carry at least 50 pounds
- Bending, standing, leaning, and kneeling on a regular basis
Benefits
- Access to the Whitewater Center’s pass activities
- Staff discount program and pro deals
Overview of Outdoor Activities Department
The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.
Working at Whitewater
Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.
About U.S. National Whitewater Center
The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek. The Center’s goal is to continue to increase the size of these protected lands and promote even greater access through land acquisition and natural resource management. Whether you visit to ride 50 miles of single-track trail or simply enjoy eating a meal by the whitewater course, we are certain that you will meet new people and connect with old friends in a shared experience outside.
