Customer Service Rep: Outdoor Industry
Posted by Far Bank Enterprises on 09/10/2021
Industry Sector: Fishing
Job Categories: Customer Service
Company Type: Apparel/SoftGoods, HardGoods/Equipment
City: Bainridge Island
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate:
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Far Bank Enterprise is seeking a problem-solving, quick-thinking individual with a warm, pleasant demeanor to join our unique Customer Service Team within our Sales department.
As a representative of the Sage, RIO and Redington brands, you will be the friendly guide on phone, chat or email who is ready to alternately answer questions and solve problems on the way to providing our customers world-class service.
The ideal candidate thrives on attending to a customer's questions and providing an experience that makes them glad to be associated with our products. Every day will see you working with a variety of clients ranging from large national accounts to specialty retailers to individuals.
POSITION SUMMARY: Customer Service Representative
We strive to be
known for our outstanding deliverance of products and customer service. Be a
part of the Far Bank customer service experience for the Sage, Redington and
RIO Products customer. Whether by phone, chat, or email, you will provide
outstanding, courteous, and professional customer support and follow through to
enhance the customer's experience. Support your team by also cross training in
other areas, bolstering both your own skills and knowledge as well as the
performance of the team.
- A minimum of 2 years Customer Service experience required.
- Clearly demonstrated strong experience in direct customer interaction via phone, email and/or chat
- Experience in ERP or Order Management software required. A bonus if it is with Microsoft D365!
- Ability to apply sound reasoning and make good decisions independently is essential.
- Fluency with Outlook and MS Excel a bonus as well.
- Able to multi-task and reprioritize as needed.
- Bi-lingual skills a plus!
Competitive hourly rate
About Far Bank Enterprises
Far Bank is an integrated manufacturer
and distributor of fly fishing products, including fishing
rods, fly reels, fly lines, leaders, tippets, and performance outdoor apparel.
Through the products we conceive, design, and build we demonstrate that we work
hard but have fun. Far Bank subsidiaries operate under the brand names of Sage,
Redington, Fly Water Travel, and RIO Products. Our core purpose is to inspire,
enhance, and preserve the outdoor experience through exceptional products,
extraordinary customer service, and passion for our work.
Today Far Bank operates and controls many of the back-office functions of our businesses while we continue to emphasize the unique strengths and characteristics of the individual businesses and brands.
To apply, please go to: www.farbank.com/careers