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General Manager - Wheel & Sprocket (Park Ridge, IL)


Posted by Wheel & Sprocket on 10/12/2021

Job Basics

Industry Sector: Bike

Job Categories: Management, Management - Sales, Management - Team, Retail - Management- Staff

Company Type: Accessories, Apparel/SoftGoods, Events, Recreation, Retailer, Retail

State: IL

City: Park Ridge

Country: United States

Required Experience: 5 - 7 years

Contact Name: Clare Patterson

Business Phone: 414-206-1000

Job Type: Full Time

Salary: Based upon experience

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Park Ridge Wheel & Sprocket

672 N Northwest Hwy

Park Ridge, IL 60068

General Manager (GM)

Wheel & Sprocket is a nationally-recognized specialty bicycle retailer with robust brick+mortar and online presence. The General Manager position oversees all activity at the store level and is part of the inner circle of management for the company aiding the executive team on operational and strategic initiatives. A multi-faceted job, the General Manager must be connected to the unique culture of the company, build a productive team, and be a leader in the local cycling community. A successful General Manager creates great energy and understands Wheel & Sprocket’s mission to share our passion for cycling to make a positive difference in our community, and can translate that into overall P+L excellence.

Job Description

  • Technical responsibilities

    • Profit and loss excellence

      • Overall directly-responsible-individual (DRI) for store profitability

      • Expense control

      • Payroll excellence

      • Financial accuracy (process and operational compliance)

    • Sales and margin excellence

      • Be a top-three sales person at store, every month

      • Drive sales excellence at all levels within store

    • Team Leadership

      • Hire/train/lead a highly effective store-level team

    • Customer experience excellence

      • Manage store experience from entrance to exit

      • Responsible for store reputation (reviews/emails)

      • Community outreach (teams/corporate partners/ambassadors/events/rides)

    • Engage with executive team and other GM peers to contribute to company strategy, processes, & sustainability

  • Personal responsibilities

    • Strong ability to communicate well with customers, colleagues and other stakeholders

    • Strong work ethic to get the job done

    • Possesses a creative eye and attention to detail

    • Hearing feedback well and making necessary changes

    • Embraces a diverse and inclusive environment   

    • Giving feedback directly and in a candid, honest and effective manner

    • Be dedicated to continuous improvement of own work and of the business

    • Have positive attitude and strong sense of integrity


  • 7+ years specialty retail experience, bicycle industry preferred

  • Technology platforms: Google Apps (email, calendar, drive)

Other Notes

This position is based at an individual store location, but requires the willingness to travel to other locations or off-site events and meetings several times per year. This is a full-time position offering many benefits including health insurance, 401k program, product discounts, bike-commuter credits and other fringe benefits.

Qualified applicants are invited to apply online, submit a cover letter and any other supporting documentation at:

About Wheel & Sprocket

From humble beginnings in 1973 as a small shop in Hales Corners, Wisconsin, Wheel & Sprocket has grown over the years driven by big dreams and care for our customers. We’re true believers that bikes make the world a better place and we work hard to earn the trust and support of every community we are in. 

Our vision is quite simple: we want you to enjoy your ride! Wheel and Sprocket staff work hard to share our passion and knowledge of cycling to make a positive difference in our community.

With locations now in Wisconsin (Appleton, Bay View (Milwaukee), Brookfield, Delafield, Fox Point, Franklin, Middleton and Oshkosh) and Illinois (Evanston, Oak Park and Park Ridge).