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Customer Service & Sales Agent


Posted by Propain Bikes on 10/13/2021

Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Retail - Sales

Company Type: HardGoods/Equipment

State: WA

City: Vancouver

Country: United States

Required Experience: 0 - 1 year

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Job Description


PROPAIN Bicycles, a direct-to-consumer brand, is opening up their US sales, service and assembly operations in Vancouver Washington.  We are looking for someone to fulfill the role of customer service agent.  This role is dealing with consumers by phone, email and live chat.  This person must have a great phone presence, patience with consumers and eager to help people build the best bike just the way they want it.  Part of this job will be dealing with technical issues that pop up and solving problems over the phone, email or live chat.  Come work for a fun, fast paced and fast growing bike brand that is looking for the right people to help us make the best bikes for us and our friends!


Responsibilities include:

·       Answering emails, calls and chats

·       Answering questions regarding bike builds, component spec and other technical issues

·       Streamline and process improvement is a core function of this job

·       Using CRM software to follow up on sales leads and warranty cases

·       Coordinating with forwarders, customs brokers, and shipping companies to ensure product gets here on time or to the customer on schedule


·       Previous phone sales or customer service preferred

·       Knowledge of bikes and parts required

·       CRM and ERP knowledge a plus

·       Basic computer skills



·       Salary – $18 to $22 an hour depending on experience

·       Health Insurance provided

·       Where: Vancouver, WA

About Propain Bikes

WE BUILD THE BEST BIKES FOR US AND OUR FRIENDS – No matter, whether you fight your way up a steep climb to the peak at the end of an epic ride or you take on your favorite downhill track for just one more time and eventually make it through that scary rock-garden. It´s this uplifting feeling and the relieved sigh after achieving an important success, we live for at PROPAIN. A team of bike enthusiasts who loves burning themselves out to experience unique adventures riding their bikes. A life-long passion, we share with Propain riders that are curious testing their personal limits and in doing so, need bikes that are reliable and can handle any adventure. PROPAIN – CUSTOM HANDCRAFTED MOUNTAIN BIKES