Customer Service and Repair Specialist
Posted by EXPED USA on 10/20/2021
Job Basics
Industry Sector: Action, Bike, Outdoor, Snow, WaterSports
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: WA
City: Tacoma
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
About the position -
Exped USA is looking for an individual to join our Customer Service team in the role of Customer Service & Repair Specialist. This dynamic position will provide support to Exped USA’s customers and the Customer Service team through a variety of service related tasks and projects.
The ideal candidate will have:
· Two or more years outdoor industry customer service experience
· Or two or more years retail experience in outdoor specialty shops
· Excellent written and verbal skills
· Ability to work hands on with product set-up and repair
What Will You Do?
Responsibilities include, but are not limited to:
· Process daily invoices and advanced ship notices
· Facilitate the shipping of returns and parts
· Processing warranty replacement orders, shipments, and customer credits/refunds
· Evaluating, testing, and repairing Exped products
· Resolve customer warranty claims
· Accurate order entry and shipment processing
· Responding to consumer emails in a timely manner
· Assist with reporting and database management
· Provide phone support for EXPED customers as needed
· Become knowledgeable about all aspects of Exped’s product line
· Assist in developing and improving processes/procedures
· Responsible for opening and closing office.
All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.
Required Skills:
· Excellent computer skills (Microsoft Office and order management systems)
· Strong organizational and communication skills
· Strong data entry skills
· Teamwork and flexibility are crucial to this position
· Lifting or moving cartons up to 50 lbs
Additional Information:
· Job location – Tacoma, WA (in office position)
· This position reports to Director of Operations
· Non-Exempt position
· Industry Competitive salary
· Medical and dental insurance paid
· Paid vacation
· 401K match program
Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.
About EXPED USA
EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.