The Fitness Industry Jobs Marketplace

Customer Service and Repair Specialist


Posted by EXPED USA on 10/20/2021

Job Basics

Industry Sector: Action, Bike, Outdoor, Snow, WaterSports

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: WA

City: Tacoma

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time


Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

About the position -


Exped USA is looking for an individual to join our Customer Service team in the role of Customer Service & Repair Specialist.  This dynamic position will provide support to Exped USA’s customers and the Customer Service team through a variety of service related tasks and projects.


The ideal candidate will have:

·         Two or more years outdoor industry customer service experience

·         Or two or more years retail experience in outdoor specialty shops

·         Excellent written and verbal skills

·         Ability to work hands on with product set-up and repair

What Will You Do?

Responsibilities include, but are not limited to:

·         Process daily invoices and advanced ship notices

·         Facilitate the shipping of returns and parts                                       

·         Processing warranty replacement orders, shipments, and customer credits/refunds

·         Evaluating, testing, and repairing Exped products

·         Resolve customer warranty claims

·         Accurate order entry and shipment processing

·         Responding to consumer emails in a timely manner

·         Assist with reporting and database management

·         Provide phone support for EXPED customers as needed

·         Become knowledgeable about all aspects of Exped’s product line

·         Assist in developing and improving processes/procedures

·         Responsible for opening and closing office. 

All duties and tasks will be performed in a positive and professional manner, according to Exped LLC policies and procedures.

Required Skills:

·         Excellent computer skills (Microsoft Office and order management systems)

·         Strong organizational and communication skills

·         Strong data entry skills

·         Teamwork and flexibility are crucial to this position

·         Lifting or moving cartons up to 50 lbs

Additional Information:

·         Job location – Tacoma, WA (in office position)

·         This position reports to Director of Operations

·         Non-Exempt position

·         Industry Competitive salary 

·         Medical and dental insurance paid

·         Paid vacation

·         401K match program


Exped USA requires all new employees have and present proof of COVID-19 vaccination prior to employment.


EXPED is a Swiss based, premium outdoor hardgoods brand, specializing in best-in-class sleeping mats, sleeping bags, tents, backpacks, and outdoor accessories.  EXPED is a privately owned company and has the freedom and privilege to build meaningful, longstanding partnerships with specialty retailers, manufacturers, and customers. We believe these partnerships are not measured by production output, but by strong, ethical industry leadership and unparalleled customer satisfaction.