REI Experiences Supervisor

Posted by REI Experiences Mountain Region on 01/24/2022

Job Basics

Industry Sector: Outdoor

Job Categories: Management, Operations, Outdoor Education, Outfitter- Adventure Travel Staff

Company Type: HardGoods/Equipment, Recreation, Retailer, TravelandTourism

State: CO

City:

Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time

Salary: $49,400-$68,400

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

This job contributes to REI’s success by leading REI experiences by directly supervising and mentoring REI Local Experiences teams, events, and programs. This position will ensure program development and scheduling, risk management, operations for all local programming, oversee land management agency partnerships.  Supervisors will be responsible for day-to-day staff management and scheduling, ensuring the successful delivery of programming content and the safety of all participants in the field, while providing excellent customer service, REI branding, and role modeling for all members of the local team.  Additional responsibilities include overseeing equipment maintenance, coordinating programming and event logistics, and ensure permitting prior to programs. Other duties include serving as staff trainer, performing administrative duties, working with store management teams, communicating with customers and local business/community partners, and conducting field assessment of classes and guides. Models and acts in accordance with REI’s guiding values and mission. 

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. 
• Leads the implementation of company programs, procedures, methods and practices to promote REI key messages. 
• Challenges and inspires employees to achieve business results. 
• Ensures employees adhere to legal and operational compliance requirements. 
• Manages training and development of employees directly and indirectly managed and makes effective staffing decisions. 
• Conducts and ensures the completion of performance reviews. 
• Provides coaching, direction, and leadership support to employees to achieve department, company and customer results. 
• Establishes and maintains visibility within the department. 
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action. 
• Plan assortment of programing for the local market, meeting established KPIs and goals, with oversight from the Regional Manager. 
• Ensures financial and expense management of programs with oversight from Regional Manager. 
• Leads the hiring and onboarding of new employees (both external and internal to REI). 
• Schedules staff and training plans for programs. 
• Train employees in both programming and risk management. 
• Mentor and coach core team members, skilled at coaching a wide variety of customers and staff. 
• Manages local emergency response, supporting both customers and instructors/guides. 
• Lead specific programs, outings, and business and land agency partnerships. 
• Communicate changes and updates to program assortment. 
• Manage and collaborate on local assortment planning. 
• Manage permits, contracts, and agreements. 
• Ensure execution of local venue guides and update local operating procedures. 
• Attuned to local trends and reports findings to Managers. 
• Builds and cultivates relationships within the community. 

About REI Experiences Mountain Region

Employees are the heart of our co-op. Their expertise, enthusiasm and joy in helping in helping members get outside make us who we are.