Shipping and Receiving Manager

Web Fulfillment:

Oversee all activities of shipping for the ecommerce platform.
Ship orders accurately and timely and in the most cost-effective way possible
Coordinating timely web picking with store management to decrease incidents of double-sells

Ship online orders taken over phone. Prepare online orders for in-store pick up. 

Watch for and investigate possible fraud

Create RAs. 

Receiving:

Prioritize incoming product to be received

Accurately resolve all incoming shipments to pack slip

Reconcile product received against buyer POs and sticker product

Address shipping discrepancies

Get RA’s, call-tags, credits, etc. from manufacturers when necessary
Resolve all warranty issues satisfactorily in conjunction with store warranty manager

Inventory Management:

Maintain off site inventory at warehouse using Google Docs

Spearhead all product logistics from warehouse back stocking to shop will calls for daily fulfillment. 

Physically maintain warehouse with clear organization and spatial efficiency

Ordering all necessary materials and media for warehouse needs. Running a tight ship

UPS Management:

Audit all UPS invoices for accuracy, pending credits, and claims

File and track claims with UPS for items lost in transit, items that did not meet delivery criteria, etc. 

Issue call tags for customers who need to return items we are responsible for

Handle SurePost claims with USPS

Track/monitor shipping rates

Manage relationship with UPS rep and continually leverage for best possible rates

Customer Service

Amazon

Meet strict customer service guidelines outlined by Amazon like 24 hour response times and professionally resolving all customer issues and complaints

Quickly and effectively respond to all customer reviews and feedback

Customer appeasement for wide array of customer issues 

Defend A-Z Service Claims and chargeback defense/rebuttals

Our URL

Ensure all info@ customer inquiries and issues related to web business are responded to within 24 hours by team

Handle customer appeasement issues effectively

Sales Platform Management:

Amazon

Monitor performance metrics (feedback, late shipments, customer responses, claims, etc.)

Maintain/monitor Amazon’s product listings and images to verify integrity in conjunction with IT team and troubleshoot problems

Our URL

Document any activities that may cause discrepancies between CC batch and POS reporting

Monitor CC/PayPal batches daily and ensure all transactions clear before shipping items

Effectively troubleshoot any issues and develop solutions, which might entail working with IT administrator to fix

Communications:

Stakeholder communication needs -store management daily for web picking and will call of product, buying team for order and product questions, monthly calls with web development and ecommerce team, and ongoing communication with Accounting Director for invoice and order reconciliation

Work to create a “United Front” with management to ensure a consistent message is delivered to all staff

Soft Skills: Impeccable customer service skills, proven leadership skills, ability to multitask and prioritize, exceptional written and verbal communication skills, attention to detail and accuracy, strong organizational skills, and the ability to problem-solve and think critically -and to apply these skills to an ever-evolving warehouse platform and online environment.

Other Job Requirements:

• 2-3 years previous warehouse and management experience 

• Must have proof of Covid vaccination

Benefits Include, but are not limited to:

• Health Care for Full-Time Staff (commencing on the 3rd month of employment)

• PTO for Full Time Staff (accrual commences on 1 year anniversary of employment)

• Paid sick leave for all staff

• 401k plan available with 4% company match (commences on 1 year anniversary of employment)

• Pro-Deals and discounts on gear

• Opportunities to win FREE gear

• Always have a climbing/skiing partner

Please send resume ATTN: don@wildernessx.com, spencer@wildernessx.com, and john@wildernessx.com