Inside Sales Representative

Posted by Santa Cruz Bicycles on 02/21/2020

Job Basics

Industry Sector: Bike

Job Categories: Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: CA

City: Santa Cruz

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $56-60,000/year

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

As an Inside Sales Representative, you will collaborate closely with Santa Cruz Bicycles retailers and our Outside Sales Team to coordinate bikes sales and fulfillment in your territory. You will work in a team-oriented environment with dedicated and passionate riders who have no problem creating long-lasting relationships with their colleagues and their clients alike. This role requires effective communication as well as an ability to develop sales tactics and work at a high level while executing and prioritizing requests quickly and successfully.

 

We are looking for someone who has experience in the outdoor industry (bike industry preferred) and understands how to successfully partner with people from all walks of life. We need a solid communicator who responds quickly and clearly. You will need to know how to work on multiple projects at a time and have experience with reaching goals and other performance metrics.

Overall Duties and Responsibilities include the following (other duties may be assigned):

1. Collaborate with Santa Cruz Bicycles and Juliana Bicycle bike retailers within your territory to order bikes, confirm shipping dates, track shipments and provide constant updates on all logistics
2. Successfully reach your sales and booking targets while sustainably growing sales in your territory
3. Identify sales opportunities, communicate to the Inside Sales team, and pursue in accordance with the set seasonal priority
4. Communicate regularly to the Outside Sales reps in your territory to connect on targets, supply them with any needed materials and enter orders
5. Maintain a high level of customer service to everyone you partner with to reach your targets
6. Provide guidance and insight on territory sales trends, challenges, and opportunities
7. Visit sales territory to identify opportunities and solidify relationships
8. Work closely with the Inside Sales Manager and Forecasting team to analyze territory sales and allocation reports
9. Execute events and deadlines based on the territory calendar in relation to, but not limited to: demo events, dealer visits, key sales dates and milestones
10. Work closely with the Accounts Receivable team to balance credit and clear holds to ensure shipments are flowing as needed
11. Update Santa Cruz Bicycles website dealer information for given region
12. Act professionally at all times, you will be representing Santa Cruz Bicycles

Competencies and Requirements:

1. 2+ years of experience in the bicycle or outdoor industry
2. Proven success managing and prioritizing multiple client accounts
3. Ability to communicate professionally, clearly and concisely with co-workers and clients
4. Strong computer skills, experience with ERP software, Gmail, Microsoft Office and CRM software
5. Extensive knowledge of bicycles and all associated parts
6. High level of urgency and ability to start and complete projects within the stated parameters
7. Ability to collaborate and work professionally with co-workers and clients
8. Superior ability to prioritize and manage your time
9. Ability to develop professional and long-lasting relationships with clients
10. Driven to identify meaningful solutions which fulfill the needs for SCB, sales territory, sales reps, retailers, and end consumers
11. Must have a current Driver’s License and a clean driving record
12. Comfortable with travel

Language Skills: Ability to read and comprehend and explain documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Effectively communicate, verbally and in writing, in English.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the overall duties and responsibilities of this job.

Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the overall duties and responsibilities.  While performing the duties of this job, the employee is regularly required to stand, walk, use of hands and fingers, handle, or feel, reach above head with hands and arms, lift, push, climb, stoop, kneel, crouch, and/or crawl, pull, talk and hear. The employee must lift and/or move up to 20 pounds. Vision may be corrected within normal range. The noise level in the work environment is moderate.

Education and/or Experience:  2+ years of experience in the bicycle or outdoor industry, excellent  communication skills

Why work here: For 26 years Santa Cruz Bicycles has tried to do things a bit differently. Our ultimate goal is to consistently build the best bicycles in the world and have fun doing it, but there is a lot more to it than that.

We can offer you great benefits that include 100% paid health, dental and vision insurance, 401K matching, monthly employee events and major discounts on bikes and bike gear. Those parts come with the industry. We can offer you a relaxed working environment, local singletrack, and the opportunity to work with a group of bike enthusiasts in a great place to live. Those parts come with the territory.

But what we really want is what you have to offer us. We want to attract job seekers that are looking for a brand that they can be an integral part of, and not just "a company to work for". It's the individual personalities, and the raw enthusiasm for the brand that makes this place special, and that comes directly from the employees of Santa Cruz Bicycles.

About Santa Cruz Bicycles

Santa Cruz Bicycles offers a relaxed working environment, local singletrack, and the opportunity to work with a group of bike enthusiasts in a great place to live. Our goal is to create the best mountain bikes on the planet and have a good time doing it. Benefits include 100% paid health, dental and vision insurance, 401K matching, monthly employee events and major discounts on bikes and bike gear.