Lead Bike Mechanic

ABOUT PEARL BIKE COMPANY 

Looking for a different type of bike shop to be a part of? Pearl Bike Company is looking to break the mold and build a shop with a clubhouse and community atmosphere. We will have a state of the art service center that will be a great place to work. Pearl Bike Company will focus on thoughtful focused GRAVEL bikes designed by (Allied, Mosaic, Niner, and Twin Six ). Continued growth opportunity based on expansion into additional markets. 

If you would like to join a team of like minded cycling enthusiasts and be a part of a shop that will focus on community, gravel, friends and the outdoors, then please apply.

Position Summary:  

The Lead Bike Mechanic primary objective is to drive a positive community focused environment that focuses on service of Pearl Bike Company’s selection of gravel focused bikes . Working with key team members and partners, this position will implement onsite activities that enhance the day to day experience of team members and guests at Pearl Bike Company. Immediately, he/she will work hand in hand with property leadership and ownership in the successful opening and daily oversight of Pearl Bike Company service department. 

Key Responsibilities:

• Own the bike service experience at Pearl Bike Company. 

• Through a clear list of standard operating procedures, the service leader is ultimately responsible for the opening and closing service initiatives of the shop on a daily basis.

• Drive the service pipeline for bikes both new and customer owned.

• Identifying and quantifying service issues and clear communicate the prescribed course of action.

• Deliver on financial metrics for service parts, work completed and labor hours.

• Own the service experience to create a loyal following and build a strong customer base.

• Work with the bike mechanics, and leadership to ensure the service department operates at its fullest potential.   Find ways to create inspiring moments for guests through kindness and exemplary service.

• Maintain an active presence in the service department, as an example for model customer service, and to evaluate individual/team performance.

• Develop and implement policies and procedures to maximize efficiency of operations. 

• Support all service operations, ensuring a seamless guest experience across the shop.  

• Collaborate with leadership to enhance communication and help facilitate an integrated experience of offerings. 

• Oversee the upkeep and programming of all service department offerings.

• Resolves guests complaints from all areas of the shop, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and exceeding guest expectations.

• Responds to all guest requests in an accurate and timely manner for service.

• Ensure the highest level of cleanliness across all public spaces in the shop. 

• Take an active role in developing qualified and enthusiastic team members that continually exceed customer service level standards.

• Work with leadership to onboard all new associates and incorporate hospitality training into all orientations. 

• Communicate service pipeline and daily expectations  

Education/Experience Requirements:

• Minimum 3-5 years bike mechanic experience 

• BBI / UBI or similar certification 

• STU and S-TEC desired 

Physical Requirements:

• Must be able to lift up to 50 pounds

• Must be able to work standing and walking for extended periods of time

Personal Qualities & Attributes:

• Passion for cycling, hospitality and people

• Outstanding customer service skills

• Team player

• Meticulous

• Highly developed leadership skills

Mechanic skills: 

• Building detailed custom bikes 

• Wheel building and wheel repair (spoke replacement)

• Power meter installation and troubleshooting

• Bearing service 

• New component installation and replacement

• Drivetrain installation and replacement

• Derailleurs installation and service 

• Headset overhaul

• Brakes, brake levers and shifter levers

• Internal and external cable replacement

• Disc brake installation and service 

The ideal candidate is passionate about cycling, with a welcoming and inclusive attitude and view of all customers that create our community. We are looking for individuals who give the same attention to any bike, and want to deliver the best service experience possible. 

Non-Essential Duties & Responsibilities:

The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.

Pearl Bike Company is a Gravel focused shop located in Denver, CO. We believe in community, cycling, friends and outdoor adventure. We are looking to break the mold of traditional shops and develop a clubhouse atmosphere that welcomes all cyclist.

With a state of the art service center we will sell and service: Allied, Mosaic, Niner and Twin Six, and will carry a full line of Rapha gear.