Customer Service Representative

Posted by Helly Hansen on 04/07/2021

Job Basics

Industry Sector: Lifestyle, Outdoor, Snow, WaterSports

Job Categories: Customer Service

Company Type: Apparel/SoftGoods

State: WA

City: Sumner

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: 43-45,000/year

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Helly Hansen, a team of passionate people committed to deliver incredible customer interactions is looking to add a Customer Service Representative equally as passionate about helping customers and the outdoors. Born by the sea, raised by the mountains, each day we have the opportunity to connect with outdoor enthusiasts who share the most incredible experiences with us, this is what fuels us. As a brand we are committed to manufacturing high-performance products that allow people to feel alive, whether that is on the mountain or sea. Each decision we make we are thinking of our customers and this comes together by strong team work and passion for what we do.

Our Customer Service Representatives are committed to provide best in class customer experiences. Making connections with our customers through shared outdoor stories and providing thoughtful solutions to customer inquiries is what drives us. We are looking for someone who is likeminded and would like to deliver superior experiences to our customers and sales team.

We provide a friendly, casual environment, competitive compensation, a generous product discount, and a full benefits package (fully-paid medical, dental, and vision for employees plus partially-paid premiums for dependents: life and long-term disability insurance; 401 (k) with employer match; generous paid time off).

This Customer Service Representative with work at our North America headquarters facility in Sumner, WA Specific

Responsibilities:

• Proactively communicate with customers (dealers and distributors) and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions
• Provide frequent order status updates to customers and sales representatives
• Provide customer support electronically or by phone in a timely and accurate manner
• Establish and maintain accurate account details for customers
• Process returns, including warranty claims, for end consumers
• Provide product information to customers and identify opportunities to sell/upsell

The successful candidate will have:

• Excellent verbal and written communication skills
• Exceptional ability to deal with adverse situations positively
• High School diploma or equivalent
• A minimum of 2 years of customer service, sales, or operations experience Computer proficiency (Microsoft Word, Excel, email, and databases)
• Strong organizational skills and attention to detail
• An enthusiastic, positive attitude and dedication to building strong customer relationships
• Knowledge of the Helly Hansen brand and experience in the outdoor apparel industry is preferred

Bilingualism (English/French) is a plus

Helly Hansen is an equal opportunity employer.

About Helly Hansen

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive.  Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics more than 140 years ago. Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations around the world.