National Account Customer Support

Posted by HLC on 05/26/2021

Job Basics

Industry Sector: Bike, Outdoor

Job Categories: Customer Service, Operations, Sales - Inside - Product & Reservations

Company Type: Accessories

State:

City:

Country:

Required Experience:

Job Type: Full Time

Salary:

Required to Relocate: No

Required to Travel:

Employee May Telecommute: Yes

Job Seeker Must Live Within:

Job Description & Requirements

Do you have an expertise in Vendor Compliance combined with providing world class customer service?  With National Retailers?  We want you to use your communication skills and expertise in these areas to own the end-to-end order process for all of our National Account level customers.  

What will your typical day be?

=        Building on your understanding of vendor compliance, grow your understanding of our internal HLC processes and be the conduit between the two so that all orders flow smoothly form beginning to end. 

=     Proactively communicate effectively with both internal and external customers.    

=     Become the subject matter expert in this area. 

=     Be the go-to in resolving issues including pricing, programs, product availability and compliance issues.

To thrive in this role you must:

=        Have experience in vendor compliance with national retailers.

=        Be passionate about world class customer service.  

=        Be passionate about partnering for success with both internal and external customers. 

=        Be action oriented and communicate effectively at all levels of the organization.

What other characteristics support your success in this role? 

=        Proven organizational and analytical skills.

=        EDI and/or National Account level online portals experience is a strong plus.

=        Strong time management and problems solving skills.

=        A positive attitude combined with strong drive to learn and understand the process.

=        A passion for what you do for work and for fun!

This position can be done remotely.  Once you get to know us, you’ll agree, there is no better place to work!  If you are interested in this opportunity, please send your resume to hrdept@hlc.bike Want to learn more about us?  Please visit our Career page at www.hlc.bike and our different social media pages such as Instagram, Facebook and LinkedIn.

About HLC

HLC is committed to empowering independent bicycle dealers with a selection of today's best brands, products and services. Our growth and success are the direct result of our commitment to offer the best possible customer service to our dealers.