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La Sportiva - Customer Technical Representative

 

Posted by La Sportiva NA, Inc. on 09/23/2022


Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: $36-$40000

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

La Sportiva N.A., Inc.: Customer Technical Representative

 

Reports To:        Customer Service and Warranty Manager

Classification:    Professional

Location:            Boulder, Colorado (Denver Metro area residents or those willing to relocate only)

FLSA Code:         Non-Exempt

Salary Range:     $36,000 - $40,000 DOE plus potential bonuses and a generous benefits package

Start Date:          November 1, 2022

 

Job Summary

The Customer Technical Representative’s (“CTR”) primary role is to engage enthusiastically with La Sportiva's extensive customer base while investigating and resolving customer concerns.

Applicant must be organized with an acute attention to detail. The ideal candidate will possess excellent time management skills to thrive in a fast-paced environment that is also data entry intensive.  CTR’s must exercise patience, possess the ability to use positive language when assisting customers, and provide creative solutions to customer inquiries. They must be able to work independently as well as cooperatively with other team members and departments within the company. A desire to help others and the willingness to learn about new products and processes are essential.  

 

Duties and Responsibilities

  • Answer customer phone calls
  • Respond to customer email inquiries
  • Enter and process customer orders
  • Maintain customer contact information
  • Set up product returns and warranty claims
  • Provide product and technical support
  • Attend trade shows as necessary

 

Qualifications

  • Customer Service experience
  • Sales-related experience
  • Proficient in Microsoft Office Suite
  • Strong written and verbal communication skills
  • Experience with Ski, Mountaineering, Climbing, Running and Apparel products

 

Work Environment

  • 37+ hour standard workweek requirement
  • Office environment with appropriate workspace and equipment needed for position are provided
  • Occasional long periods of sitting, walking, and standing
  • Position requires regular interaction with a variety of constituents, including team members and customers
  • Must be able to lift, carry, push, or pull up to 50 lbs., as well as able to bend and walk without issues

 

Benefits

This is a full-time, non-exempt position with a schedule of Monday through Thursday 8:00 am – 5:00 pm and Friday 8:00 am – 1:00 pm. We offer a comprehensive benefits package which includes, but is not limited to, the following:

  • Company-paid healthcare insurance for the employee
  • 401K retirement plan plus employer Safe Harbor match
  • Paid time off
  • Paid maternity/paternity leave
  • La Sportiva product discounts and allowance
  • Wellness/fitness benefit

 

Reporting Relationship

The Customer Technical Representative will report to the Customer Service and Warranty Manager, Daniel Kiszka.

 

How To Apply

Please submit your resume, references, and a completed questionnaire through this Google Form . No walk-ins or phone calls please. If you have any questions, please email jobs@sportiva.com.

La Sportiva is an equal opportunity employer. Your gender, religion, sex life, skin color, first language, and age do not factor into employment decisions here. Neither do your friends in high places. If you love our mission and products and are good at what you do, come as you are.

 

About La Sportiva

Our mission is to bring you the best technical products to explore the outdoors. For 93 years we have been producing innovative products and we are looking forward to the next 90 years. Produced and designed in a small mountain town at the foot of the Dolomites, La Sportiva supports 140 families in a unique and enviable environment. Every day the mountains surround the people who handcraft our products. Being mountain based and family run allows us to draw on eight decades of experience handed down through the generations. With this heritage we can focus on the future and meld new technologies, ideas and innovation with our rich knowledge of manufacturing to give you the most amazing products on the market. Products that let you go where you dream to go, do what you dream to do and live how you want to live.

Our goal is to find the ideal balance between life and work while maintaining a thriving business that allows our associates to enjoy life and be proud. We want people to love working at La Sportiva and always be excited to make it a better place to work and feel effective and rewarded. We want to be the company that customers and retailers love to work with and strive to support whenever they can.

 


About La Sportiva NA, Inc.

Since 1928, La Sportiva has been innovating and setting the standard for technical outdoor footwear. From "technical" hobnail boots, the Mariacher and the Slingshot rand to the Mega Ice and the Testarossa; we have dedicated our company to helping you climb harder, faster and higher than ever before. There is a piece of our heritage in everything we make. You can find it in everything from our sticky soled Mountain Running® shoes to our feather-weight mountain boots designed for light and fast alpine ascents. There is a little bit of our dream in all of our products. A dream that we can help you achieve your goal, give you the faith in yourself and your gear that everything and anything you want to do is possible.