Account Services Representative

Posted by LEKI USA on 09/13/2024

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: NY

City: Buffalo

Country: United States

Required Experience:

Contact Name: Amanda Brown

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Account Services Representative – LEKI USA

 

Job description

We are seeking an Account Services Representative to join our team! This role is responsible for internal sales support including order fulfillment, scheduling, product availability and pricing and communications; and external support for our customers including sales/service-related assistance.

We are seeking a driven and smart individual, someone who figures things out – and if you’re experienced in call-center customer service – this is a fantastic opportunity to advance your career! 

Account Services Representative Responsibilities:

·       Responds to inquiries, resolves routine issues (referring more difficult problems upward) and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.

·       Performs upselling and cross selling to dealers which includes but is not limited to new products, items released from backorder, replacements for discontinued items, special promotions, closeout items and replacements for returned items.

·       Provide information about the products and services

·       Assist External sales team in managing key elements of various customer’s account profile and needs and help facilitate customer sales.

·       Data/Order Entry - Input and expedite customer orders into computer database within 24 hours of receipt. This role is responsible for all aspects of order accuracy including but not limited to address, terms, carrier, pricing/commissions, order status, and product availability. Monitor and provide accountability for order completion through daily reporting.

·       Develop and maintain a knowledge base of the evolving products and services

·       Runs routine reports and independently creates reports to support department activities.

·       Performs other duties as assigned.

 

Account Services Representative Qualifications:

• Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and up-sell/cross-sell products. In addition to reading, writing and verbally communicating clearly in the native language of the region the representative is serving, may be required to speak clearly in another language as defined by the region.
• Previous customer/consumer service experience desired.
• Computer literacy in Microsoft Office (Word, Excel, Outlook) is a must.
• This position will require an individual who can learn products and processes and can function without continuous supervision.
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication
• Skills in effectively problem solving routine issues and ability to escalate issues as needed.
• Outdoor Sporting mindset/experience/interest is a plus! (but not required).

 

LEKI is a global leader in the outdoor industry producing poles and gloves for Skiing, Trekking and Trail Running. Founded in 1948, LEKI is headquartered in Kirchheim, Germany, with the main production facility in Tachov, Czech Republic. LEKI is a privately owned family company that has been in the Lenhart family since its founding in 1948.  We provide a relaxed family-oriented work environment and encourage our employees to engage in the outdoor activities we sell/promote.  Participation is encouraged, but not required.

LEKI USA, Inc. offers 100% employer sponsored health and dental insurance.

Job Type: Full-time

Pay: From $20/hr. (based on experience and with a 6 month review available).

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift – 8:30am to 5pm

Ability to commute/relocate:

• 458 Sonwil Dr, Buffalo, NY 14225: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please send all resumes to: Amanda at - ABrown@leki.com

 

About LEKI USA

LEKI is a global leader in the outdoor industry producing poles and gloves for skiing, trekking, and trail running. Founded in 1948, LEKI is headquartered in Kirchheim, Germany, with the main production facility in Tachov, Czech Republic. LEKI is a privately owned family company that has been in the Lenhart family since its founding in 1948. We provide a relaxed, family - oriented work environment and encourage our employees to engage in the outdoor activities we sell/promote.