Warranty Service Specialist I

Posted by EXPED USA on 03/20/2025

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: WA

City: Tacoma

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: 22.55 to 23.58 per hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

 

Job Title	Warranty Services Specialist I
Department	Operations
Reports to	Customer Service Manager
Location	Tacoma, Washington
Wage Range	$22.55-$23.58/hour

 

 The ideal candidate will have the following qualifications:

·         Two or more years outdoor industry customer service experience

·         Or two or more years retail experience in outdoor specialty shops

·         Excellent written and verbal skills

·         Proficiency with Microsoft 365 Suite and ERP systems

·         Ability to work hands-on with product set-up and repair

·         Sewing experience preferred, but not required

What Will You Do?

 As a member of the Customer Service team, the Warranty Services Specialist I will be responsible for receiving and processing customer repairs and returns. This role will also provide a high level of service and support to EXPED’s customers.

 Responsibilities include, but are not limited to:

• Evaluate, test, and repair customer returns
• Maintain a clean and organized repair shop
• Process warranty replacements and credit memos
• Resolve customer warranty claims
• Facilitate the shipping of repairs, replacements, and parts
• Maintain inventory of parts and repair supplies
• Prepare and submit warranty returns reports
• Become knowledgeable about all aspects of EXPED’s product line
• Assist in maintaining company databases
• Assist in developing and improving processes and procedures 
• Assist with other Customer Service duties, as needed
• Support Sales and Marketing, as needed
• Responsible for opening and closing the office
• Other duties as assigned

 

Required Skills:

• Excellent computer skills (Microsoft 365 Suite and ERP systems)
• Strong organizational and communication skills
• Strong data entry skills
• Attention to detail
• Teamwork and flexibility are crucial to this position
• Lifting or moving cartons up to 50 lbs

 

Additional Information:

• Job location – Tacoma, WA
• Hourly Non-Exempt position
• This position is an in-office position in Tacoma, WA
• This position reports to Customer Service Manager
• Salary range: $22.55-$23.58 per hour 
• Medical, dental, and vision insurance paid
• Paid vacation
• 401K match program
• 11 Paid Holidays plus days between Christmas and New Year’s
• Great discounts on outdoor gear available
• Dog friendly office

 

All duties and tasks will be performed in a positive and professional manner, according to EXPED LLC policies and procedures.

About EXPED USA

EXPED is a privately owned outdoor gear company based in Zurich, Switzerland, which makes award-winning sleeping mats, tents, backpacks, sleeping bags, and accessories. Founded in 1983, EXPED delivers Comfort Anywhere no matter the adventure – from family car camping to remote expeditions. EXPED USA, based in Tacoma, WA, directs all aspects of sales, marketing, and operations for the brand in the US market.