Event & Field Tech Rep.

Posted by EDELRID North America on 03/21/2025

Job Basics

Industry Sector: Action, Outdoor

Job Categories: Events, Sales - Company Rep & Support, Tech Rep

Company Type: HardGoods/Equipment

State: OR

City: Redmond

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $47,500

Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

EDELRID North America, Inc.
736 SW Umatilla Ave, Suite H
Redmond, OR 97756
Ph: (844) 594-0201
Fx: (844) 389-6541
E: customerservice@edelrid.com
Job Title: Reports to:
Event & Field Tech Rep President
Job Location: Status:
Redmond, OR Exempt
Travel:
Up to 30%

• HOW TO APPLY: Email resume and cover letter to customerservice@edelrid.com. Cover letter should demonstrate your excitement for applying for this job as well as highlight why you believe in your candidacy for this position.
• EXPECTED START DATE: ASAP
• SALARY RANGE: Base salary $45,500. Other compensation includes:
o 100% of employees’ health insurance premium covered, 3% Matching IRA, Annual Profit Sharing Bonus
• IN PERSON POSITION: This is not a remote position. When not traveling and or on the road, candidate is required to work out of our Redmond, OR offices.

GENERAL PURPOSE OF JOB: The EDELRID North America Event & Field Tech Rep. will be responsible for providing training and product knowledge to our retailers. The job will be a blend of in-store clinics, store visits, retailer event support, tradeshows and consumer events. The ideal candidate will be high-energy, charismatic, and have a firm understanding of EDELRID’s products and how they are used. This position will require an individual that has a passion for gear and the ability to educate and get people excited to sell, cross train, and use our gear in the wild! The position will require extensive travel, up to 3 months annually, most of which will be spent sleeping in the comfort of a built-out EDELRID company van and or hotels and Airbnb’s as required. This is an entry level position and a great opportunity for the right candidate who is looking to get into the Outdoor Industry. The position also has the potential to lead to a Sales Representative position down the road.

ABOUT EDELRID NORTH AMERICA: Despite being a 160+ year-old company, EDELRID North America’s distribution is only 10 years old. Our parent company is based in Isny, Germany and today is considered one of the oldest manufacturers of ropes, harnesses, and other critical PPE used in the work and play at height realm. We are a small team in North America compared to the 100’s of employees that Edelrid has in Europe. Having opened our doors in late 2015, with just two employees, we have continued to grow and expand our tight knit team. Our company is made up of incredibly talented and passionate employees who work hard and play hard. Our employees’ health and wellbeing mean everything to us, and we strive to be the company that puts our employees first. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

LET’S TALK ABOUT YOU:
• The ideal candidate loves to travel and lacks restrictions in their life that would prevent them from being on the road for up to 2 weeks at a time. During these trips, you are just as comfortable sleeping in a hotel as you are a camper van. You have the discipline to maintain a healthy lifestyle while living on the road as well as maintaining a professional appearance.
• You can juggle multiple tasks at one time and have learned how to prioritize and manage your job responsibilities even when working on the road.
• Attending trade shows is something you enjoy and look forward to. This includes setting up and breaking down as well as welcoming customers into the EDELRID booth and engaging with them in a unique and authentic way. Relationship building is a strong suit of yours.
• Position is not remote and so you will need to be psyched to report to our headquarters in Redmond, Oregon Monday through Friday and maintain normal business hours of 8am to 5pm. Having said that, this position averages roughly 3 months of travel per year. Travel takes place either via our EDELRID branded van, which has been built out to live in while on the road, or via plane while traveling to and from consumer and buyer events or supporting our more remote territories where we currently do not have agency representatives. This combined with paid holidays plus your vacation days leaves very little time throughout the year where you are “in the office”. Even while working “in the office” we do offer flex time to tenured and proven employees and are very flexible when it comes to working around employee needs.
• You are a person who enjoys meetings with business colleagues and doing presentations that range from introducing product lines to teaching clinics and conducting product demonstrations. You excel leading large groups.
• You possess a strong understanding of EDELRID’s products as well as EDELRID’s competitors’ products. You enjoy staying up to date on the latest industry trends and technological advancements.
• You thrive in chaotic and fast paced environments that at times require working 75-85 hours per week. Although this is rare, at EDELRID, at least a handful of times a year, our sales and marketing team puts in multiple 15-to-18-hour days back-to-back, including in booth hours, dinners, events, etc.
• You are the type of person that loves working with others, towards a common goal, who will do whatever it takes to accomplish the goal, even if it means carrying more weight on your back than your teammates.
• You thrive in a cross-functional environment, are an exceptional communicator, and have the attitude that employees should be a champion of the company they work for and passionate about the company’s purpose, values, mission, and culture.
• You will make EDELRID an overall better place to work for everyone and an overall better experience for our dealers who work with us. You truly believe you can make our team better.
• You will have a deep understanding of our product line as well as each unique product’s application and uses. You are passionate about the outdoors and the climbing industry.

EDELRID North America, Inc.
736 SW Umatilla Ave, Suite H
Redmond, OR 97756
Ph: (844) 594-0201
Fx: (844) 389-6541
E: customerservice@edelrid.com

AND NOW ABOUT THE JOB: ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential Duties, Competencies, and Responsibilities
• Territory Management
o This position will have non-direct territory management responsibilities. This position will be partially supported and directed by EDELRID’s existing sales and marketing team. This position will provide in field support for EDELRID sales staff as well as provide support at tradeshows and events.
o Knowledge of basic territory management principles, and or aptitude and desire to learn, to ensure effective use of time and company resources.
• Sales Competencies
o Ability to identify and implement opportunities for growth within existing and new customer base.
o Proactively work with dealers to place ASAP orders
o Support Sales & Marketing Supervisor with Event Planning and Scheduling as well as setting up and breaking down and in booth activities.
o Basic understanding of retail math and visual merchandising and buying principles.
o Deliver presentations and training that will elevate staff engagement and create loyalty in store advocates for EDELRID products, programs, and consumer initiatives.
o Ability to spend up to 30% of your time on the road in collaboration with existing and new dealers and attending events.
• Customer Service
o Ability to manage customer inquiries and demands while travelling and working in alternative environments and maintain excellence in all response time and communications.
o Ability to demonstrate value for customers, engage shop employees towards EDELRID brand & product expertise.
o Train, present materials related to EDELRID’s products and offerings in a clear and concise manner.
• Marketing
o Assist, as needed, Sales & Marketing Supervisor with roll out of Marketing Programs within dealer network, consumer events, trade shows, etc.
o Capable of owning tradeshow set up and break down processes as well as following tradeshow planogram and daily schedules and logistics.
o Have competence in organization of Demo and Sample Gear as well as manage Tradeshow Booth and Merchandising Collateral.
• Other
o Must be a competent climber with an efficient level of understanding of on rope techniques and systems with the ability to teach proper use of EDELRID products and demonstrate same.
o General understanding of the various Industrial Safety markets that Edelrid serves, e.g., Arborist, Adventure Park, Tower, etc., and the systems and products that support each.
o Must have a valid driver’s license and show proof of driving record upon request.
o Uphold EDELRID’s core values, mission statement and business goals.
o Complete other duties as assigned by managers.

Job Requirements:
• 1-3 years related experience working with consumers in a service and sales environment.
• Ability to work independently in a fast-paced environment.
• Bachelor’s degree is preferred.
• Physical demands - ability to lift 50lbs.
• Ability to travel up to 30%

About EDELRID North America

EDELRID was founded by Julius EDELmann and Carl RIDder in 1863. At first, the company made braids and cords. Julius Edelmann was a salesman and mountaineer, Carl Ridder a technician, who specialized in braiding machines. The faces might have changed over the years but EDELRID remains an innovative and creative company to this day. In 1953 EDELRID invented the kernmantel rope and revolutionized the world of climbing. Materials and production techniques were constantly improved and then 11 years later, EDELRID produced a rope capable of withstanding multiple falls – the forerunner of the modern dynamic climbing rope. Climbing has never looked back since.